3 Delivery Information – what you need to know

We help lots of customers to find the best Three deal for their needs. This page lists all the important 3 delivery information you need to know.

Will I receive an Order Confirmation?

Three will always send you confirmation that they have received your order. This confirmation will be sent by email and acknowledges the order and estimated delivery date. If you haven’t received confirmation of your order, or you think you typed your email address incorrectly, please call 0844 338 0330 to get confirmation of your order.

Please note: Unfortunately once you’ve placed your order, Three cannot change the delivery location.

Help – I haven’t received a confirmation email

A small number of Three customers have been in touch to ask what happened to their confirmation email. We have built a page to help here: Three confirmation emails.

How long do 3 deliveries take?

  • Three Phone contracts are shipped by DPD with next working day delivery if you order before 8pm. Orders to the North of Scotland or Northern Ireland will take 2 working days.
  • 3 SIM orders are sent by Royal Mail and arrive within 1-3 working days. 

What are the most popular deals?

If you haven’t chosen a deal yet these Three SIM Only deals are the best options for different budgets.

Three Delivery Information

Returns Policy

The standard returns policy applies. You can return your new device if you’re not happy with it, as long as it’s unused.

Where Three can deliver

3 know that even if you have all the delivery information sometimes it just isn’t possible for some people to stay at home and wait for a courier all day. So they have implemented the opportunity for you to choose to have your new handset delivered to one of over 330 participating Three Stores across the UK. It’s still absolutely free, and if your order is placed before 4pm, it will be ready for collection the next working day. This is a great way to take advantage of exclusive online deals and make sure your  shiny new handset reaches you as quickly as possible.

  • If your order is being delivered to your home, 3 will text you on the day of delivery to confirm when you can expect your order to arrive. We’ll also text you if there are any unexpected delays to your delivery.
  • If you order is being delivered to a Three store, your will receive a text  when it’s ready for you at the store, and you will have up to 8 days after delivery to go in and pick it up at a time that suits you. As an added bonus, if you need any information, help or guidance getting to grips with your new handset, a member of the 3 team will be there to show you the ropes.

Please note: Once you have placed your order you can’t change the delivery location.

Date of delivery

  • SIMs
    These are delivered within one to three working days and do not need to be signed for.
  • Phones, MiFi devices & tablets
    Orders placed before 8pm will be delivered by DPD courier the next working day. Orders placed after 8pm will be delivered in two working days. You’ll need to sign for the delivery.

Please note: Courier deliveries take place between 9am and 6pm. Deliveries are not made on weekends or bank holidays. If there’s no-one at the delivery address, the courier will post a card with contact details through the door. They’ll usually attempt delivery again the next working day.

Order tracking and additional delivery info

You can track the status of your order from Three by calling 0844 338 0330 – simply select option 2. One of Three’s customer service representatives will be able to check its status for you.

If you ordered over the phone, Three will send you the link to Follow Your Parcel in an email.

Any personal delivery address for your mobile phone from Three must be the same as the address attached to your credit or debit card and must not be a work address. This is to help protect you from fraud.

All deliveries are subject to availability and can be affected by adverse weather conditions and if this happens, Three will always try and contact you.

Online orders for collection at outlying stores like Inverness, Elgin and all stores in Northern Ireland will take two working days. Not all 3 stores can receive online orders.

Delivery costs

There are no charges for any items purchased through Three. 3 will always equip you with delivery information, including additional charges before you complete and finalise your order.

Three Christmas deliveries

Three aim to deliver your new phone to your home or to your nearest Three store by 4pm the following working day but Christmas can be busy. So to make sure your new mobile reaches you in good time get your Christmas orders to Three as soon as you can. We will keep this page updated with news of Three’s Christmas delivery times as we get it.

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