I haven’t received an Order Confirmation from Three Mobile
This is a common question from Three customers who expect a Three order confirmation email shortly after making an order.
Don't worry, it is normal (probably)
We often receive messages along these lines, and the answer seems to be that it depends on what you ordered and when you ordered it.
Email confirmations are sent once all the appropriate stock, security and credit checks have been carried out. You definitely should receive an email confirmation, but it may not be sent instantly.
So I just need to wait?
Well you definitely need to be patient, but if you aren’t sure then the best thing is to contact Three to ask about your order.
All contact methods are listed here: http://www.three.co.uk/support/contact-us.
Three occasionally change the best way to contact them, but we recommend the Online chat for general questions and calling for order specific queries.
When should my delivery arrive?
What else can I do?
Install the My3 app
Available from the Android and Apple App stores, the official 3 app gives you information about your contract. It may start working before you receive your delivery or confirmation email, giving you more information about your order and another way to contact 3 customer support.
Check your junk email
You have probably already thought of this, but if you haven’t check your “spam” or “junk” inbox in case your email provider has blocked the email. In Gmail it may be in the “Promotional” inbox.
If the email is indeed in the junk box make sure you click “not junk” or similar so future emails from Three aren’t affected the same way.
What do 3 say?
We did a little test by asking Three online support about a fictional order made 4 days previously. They seemed to confirm that a lot of people ask about email confirmations, and that it doesn’t necessarily mean your order is delayed.
Us. Hi. I haven’t received a confirmation email for a SIM order made on Friday. Is that normal? (Sorry, I don’t have the order ID to hand)
Three. Hi, Thanks for chatting with us. Yes it happens a lot.
You will receive it within 3-4 working days
Us. After the SIM has been shipped?
Three. Yes. So rest assured you should receive your delivery okay.