3 Corona Virus Update (Covid-19)

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A message from Three (24th March 2020)

Important update about customer support and our stores
Following government guidance, we’re closing our stores and our contact centre staff won’t be able to get to work as usual. Our aim is to look after those who are most vulnerable so please use other ways to get support during this time like Three App and our website that is available 24/7.

Or you can talk to us live on our website on Three Store Now, our online chat service with friendly store advisors http://www.three.co.uk/three-store-now for general product questions 9am-6pm.

A message from Three (22nd March 2020)

Important update about our contact centres
We know this is when you’ll rely on your phones and devices more than ever. What you can be sure of is that we’re doing absolutely everything possible to keep you connected.

Due to the impact of Coronavirus and advice from the Indian government, our contact centres are currently operating a reduced service.

To help us to protect our most vulnerable customers, such as those currently without service, where possible, please hold off on calling us or using Chat. You can still manage your account, top-up, and get support via the Three app, and via our website. You can also get help in your local store.

Current status

Last updated: 29 April 2020, 19:43

  • Orders are being shipped, but delays are likely.
  • DPD reporting no significant delays
  • Access to NHS websites and calls to NHS 111 are not being charged
  • All deliveries now free

  • Phone based customer service on hold
  • All 3 stores closed indefinitely

Three are still shipping orders so there is currently no reason to delay or hold off ordering a three SIM or phone, but you should expect delays. (Confirmed by Three customer support, 2:15pm,  24th March)

Deliveries

Some visitors have reported delays of 1 day on their orders (24th Mar).

Currently deliveries are proceeding as normal. DPD are reporting that their operations are proceeding as normally as possible.

Call Center

Due to UK and Indian government advice most call centers have been forced to close or reduce their operations. 3 are working to bring more capacity online as soon as possible.

In the meantime you are encouraged to use the online chat service, which puts you in touch with an expert 3 salesperson from a 3 store.

3 Stores

All 3 Stores are closing in accordance with UK Government advice. Staff from 3 stores can still be contacted using the online chat service.

Free 111 calls and NHS website access

All PAYGO and contract customers now receive free access to all NHS websites and the NHS 111 service.

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